We are very pleased that you have chosen pharmaceutical-trade.com. We value the trust you place in us very much. For this reason, it is also very important to us to offer you, the customer, the best possible comfort and an all-round pleasurable shopping experience.
In order to be able to offer you such a service and at the same time to protect our company against possible fraud attempts, we rely on clear communication. For this reason, we would like to draw your attention to the conditions and rules on this page for any cancellation, refund, return or resending of the ordered goods. So annoying misunderstandings can be avoided.
Please note that a cancellation of the order is only possible within 24 hours and only if the goods have not yet been shipped. If you want to cancel your order, you should do it as soon as possible. Cancellations that occur after the expiry of the 24-hour period or after the shipment of the goods, we can not accept unfortunately.
If the ordered goods do not arrive within the agreed period, we recommend that you contact our customer service immediately. Our competent and friendly staff can give you up-to-date information about your order. We also like to discuss the different further procedures that are available in the specific situation. So we can offer you a satisfying and efficient solution.
In some cases we will either guarantee you a full refund of the amount you have paid or we will re-send you the ordered products, of course completely free of charge. This possibility also exists if the delivery could not be delivered because of loss of the package by the supplier or if other reasons that may be considered force majeure apply.
We also want to be sure that you are completely satisfied with the ordered product. To do this, you should try the product after its receipt. If, contrary to expectation, you can not find satisfactory results or no effect, we will offer you a return shipment. Please use our Facebook support, the live chat or call us. Our staff will help you quickly. You can also cancel within the first 24 hours after receiving the order. We will refund you the full amount.
Important: Please make sure before you confirm the order that the shipping address you entered is correct. A faulty address makes it impossible to send it correctly. If you find a mistake in the given address after the order has been sent, we ask you to contact us immediately. So we can possibly correct the incorrect data in good time. We ask for your understanding that we can not grant a refund for orders that have not been delivered because of a wrong shipping address.